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- Q. What steps
do I need to take to set-up a web hosting or virtual domain?
- A. Simply
signup with us by filling out an order form or call tel: xxxxxx We
will then assist you in transferring an existing domain or registering
for a new domain to be placed on our servers.
- Q. What is
a virtual domain (or web hosting)?
- A. The
Virtual Domain means having your own domain (http://www.your-domain-name.com)
without having to install expensive server hardware and software.
With a Virtual Domain(or web hosting), you utilize our server's storage
space, however, you are still professionally represented via your
own Internet web address domain name (www.your-domain name.com) and
by your own personal e-mail address domain name (you@your-domain-name.com).
- Q. Is there
any additional charge for data transferred per month, or hits?
- A. Yes,
Pls see our hosting plan
- Q. When you
say annually, do you mean pay you all the money up front, or pay monthly
for one year?
- A. You
must pay the full year at once in order to receive the yearly reseller
plan.
- Q. What is
the time needed to make space on your server available?
- A. Space
will be made available the same business day! Once an account is set-up
an
activation notice will be sent to you via e-mail or fax including
your user-ID, password.
- Q. Do you
offer dial-up Internet access?
- A. Yes,
we can provide total solution to our clients.
- Q. Who is
InterNIC or HKNIC?
- A. The InterNIC
or HKNIC is an independent organization responsible for holding the
registration and routing of Internet domain names(Hong Kong Domain
Names: .com.hk)
- Q. Are your
servers connected 24 hours a day, 7 days a week?
- A. Yes. They
are always connected and monitored., 24hoursa day 7 days a week.
- Q. Whom can
I contact by phone or e-mail if further questions come up?
- A. The easiest
is to respond to contact-us
or you can call (852) xxxxxx fax (852) xxx xx xxx.
- Q. What are
your server types: NT/win2k ? UNIX? Both? Other?
- A. We use Windows
2000 and Unix platforms.
- Q. Do you
have a limit on the FTP transfer?
- A. No. There
is no limit. You can update your pages an unlimited amount of times,
at any time you wish.
- Q. Do you
have FTP access?
- A. Yes, we provide
FTP access with the account.
- Q. Do you
provide a CGI-BIN personal directory?
- A. Yes, a CGI-BIN
is provided.
- Q. How many
client sites are put on each web server? Do you move sites to different
servers if a given server has a high load? Is this monitored?
- A. We do move
clients according to demand. We keep the peak CPU load below 50% on
all machines.
- Q. Do you
host foreign domains?
- A. Yes, we host
foreign domains as well as local domains.
- Q. What is
CGI access?
- A. CGI scripts
(Common Gateway InterFace) are used to provide things like counters,
form responses, guest books, and many other things.
- Q. May I promote
my web site with bulk email?
- A. No, spamming
is in violation of our service agreement. There are legal and ethical
issues involved in mass mailing of unsolicited email. Any user of
our services who has sent a large number of unsolicited email will
have their account closed within 24 hours.
- Q. Do you
charge additional fees for hosting a secure web site?
- A. Yes, it is
an optional feature for basic
plan.
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